I really do hate to leave a negative comment however I feel that other families need to be aware of what I experience so that they can make an informed decision. The wife and mother showed up at my home and did a walk 3 so to provide an estimate. The wife gave me an estimate of a $100 per week and included carpet cleaning for free for the 1st cleaning. After talking she stated that her husband would come to the house with her mother to do the cleaning and at that time I informed her that we do not allow men to clean our home. She assured me that he would not be doing any house cleaning but only cleaning the carpet and the floors and would leave to come back to pick up his mother in law later.
After the husband cleaned the floors he didn't leave. I asked him if he was going to leave and then pick up his mother in law later as I was told by his wife. He stated that he would but that he wanted to help her out and make sure that she understood everything that we were asking for. This totally made sense to me since the MIL didn't speak English.
I knew something was wrong when after an hour there they hadn't started the laundry. I have to stop what I was doing to point out to them many things that were missed for example: after finishing cleaning the bathroom, the shower, countertops nor mirrors were cleaned. They didn't have a duster and the carpet in many places were still very dirty. He was even combative when I told him that dishes were a part of the clean.
Throughout the clean he suggested that his wife gave me the wrong quote and even tried to charge me double for a clean that was poorly done. I pointed out to him that I hired his company based on a quote I was given and to attempt to change the quote was unprofessional. I was running late to a meeting dealing with him and told him that I would return in an hour. He assured me before I left that he would take care of everything and do the job as agreed.
Five minutes later I logged into my camera and witnessed him and the MIL (who could speak English) complaining about the job and yelling that "We are not the maid service LADY! We are a cleaning company! " At that point I instructed them to leave.
He claimed he does commercial cleaning and gets paid more to do that however he didn't have much cleaning supplies and had to borrow my Windex. This was the most unprofessional experience ever. It didn't simplify my life at all but added to the stress! Buyer beware!