Have a question?

Check out our Frequently Asked Questions to get fast answers on everything from using the site to managing your account.

Didn't find what you're looking for? Let us know how we can help.

Write to us:
Care.com, Inc
77 Fourth Avenue, 5th Floor
Waltham, MA 02451
Call us:
855-851-4061
Monday - Friday 10 am - 6 pm EST

Jobs

Search & Contact

Background Checks

Messages

Managing Your Account

Jobs

How do I post a job?

Posting a job is one of the most effective ways of accumulating quality, targeted applicants for your specific needs. On the main menu bar, go to the 'Jobs' button and choose 'Post a Job' from the drop down list. You can add some general information about what you're looking for and a more detailed description that informs available candidates what the responsibilities and expectations are for the position. For your convenience, the 'Post a Job' form has vertical specific skills, services and qualifications, which will allow you to specify your job requirements. You may also click here to visit your 'Post a Job' page now.

How do I edit my job posting?

You can always edit, update or expire your job post directly from your Care.com Recruiting Solutions homepage. On the main menu bar, go to the 'Jobs' button and choose 'Manage Jobs' from the drop down list. You'll see a list of your current open job posts, each with the option to view, edit, or close.

Please note that by default your job post will be listed for 30 days from the posting date. You can change this date by editing the post and selecting the date you wish your listing to expire. Make sure you submit your changes when you are finished! You may also click here to visit your 'Manage Jobs' page now.

How do I expire a job posting?

You can always edit, update or expire your job post directly from your Care.com Recruiting Solutions homepage. On the main menu bar, go to the 'Jobs' button and choose 'Manage Jobs' from the drop down list. By clicking this link you'll see a list of your current open job posts, each with the option to view, edit, or close. Click on the link for 'Close job' and follow the instructions.

Please note that by default your job post will be listed for 30 days from the posting date. You can change this date by editing the post and selecting the date you wish your listing to expire. Make sure you submit your changes when you are finished! You may also click here to visit your 'Manage Jobs' page now.

How do I renew a job posting?

You can always edit, update or expire your job post directly from your Care.com Recruiting Solutions homepage. On the main menu bar, go to the 'Jobs' button and choose 'Manage Jobs' from the drop down list, select the 'Closed/Expired' tab, and click the link to 'Re-open' the job.

Please note that by default your job post will be listed for 30 days from the posting date. You can change this date by editing the post and selecting the date you wish your listing to expire. Make sure you submit your changes when you are finished! You may also click here to visit your 'Manage Jobs' page now.

Why was my job post not approved?

You will receive an email from us when your job post is not approved indicating common reasons why a certain part of your posting was not approved. Don't be discouraged! Just follow these guidelines and you'll be up and running in no time.

  • Be sure to include enough detail about the position so that your message is clear and can be understood by a broad audience. Try to avoid abbreviations and the use of all capital letters. If you're adding a lot of content, try separating it into paragraphs or bullets for easier reading.
  • Check to see if you have posted your job in the correct category and the information provided is in the correct fields. Please ensure all information is relevant to the position description.
  • Job posts are publically visible. Please use your best discretion when including sensitive information specific to medical conditions, ailments, or special requirements.
  • Please do not include your phone number or email address. Posts are publically visible, and we want to save your personal information for private communications.
  • Be sure to check your spelling and grammar. We have provided spell check for your assistance.

Will I be able to see all candidates that are applying to my job posting?

Yes, all candidate applications go directly to your account. From the 'Jobs' menu go to 'Job Name' and select 'View Applicants'. From there, you can view a list of applicants, sort applicants by name, and (if you are a Premium member) contact applicants directly.

How do I post a statewide or nationwide job?

Please contact us directly at 855-851-4061 to help you with statewide and nationwide job package.

How can I link a job posting to an external website?

From the 'Jobs' menu, select 'Post a Job.' At the bottom of the form, you'll see a check box that enables you to 'Send candidates to external site' followed by a space to add a link to the site you wish to send candidates to. This feature may be helpful if you wish to have applicants fill out a job application, view an expanded job description, or answer other questions on your own company website. This feature is only available to Premium members.

How do I use the 'Jobs' section and what are some of its features?

The 'Jobs' button on your main menu bar opens a drop down menu with options to post jobs, see how many jobs you have open, communicate with job applicants, and much more.

Posting a job is one of the most effective ways of accumulating quality, targeted applicants for your specific needs. Choose on 'Post a Job' from the drop down list under 'Jobs.' We'll ask you some general information about what you're looking for and what type of job you'd like to post, and then you can fill out a more detailed description, informing available candidates what the responsibilities and expectations are for the position. Keep in mind that the information you post is visible to all, so use your best discretion as to what you include about medical conditions, special requirements and other sensitive information. You may also click here to go directly to your 'Manage Jobs' page and post a job now!

To edit, update or expire your job postings, click the 'Jobs' button on the main menu bar and choose 'Manage Jobs'. By clicking this link you'll see a list of your current open job posts, each with the option to view, edit, or close. Please note that by default your job post will be listed for 30 days from the posting date. You can change this date by editing the post and selecting the date you wish your listing to expire. Make sure you submit your changes when you are finished! Expiring a job is easy. From the 'Manage Jobs' page, select the 'Closed/Expired' tab, then click the link to 'Re-open'. There you'll also find a tab marked 'Drafts' that lets you store job postings you're not ready to publish yet.

The 'Applicants' feature gives you a snapshot of candidates qualifications and options to view full profiles, check backgrounds, availability, and more. If you're a Premium member, you can also contact candidates directly using our secure messaging system.

Why am I not getting the resumes and applications that I expected out of my job posting?

Whether you don't have time to weed through the plethora of candidates or you don't have enough to suit your needs -- no need to panic. Here are some easy tricks to finding the employees you need on Care.com Recruiting Solutions.

  1. Re-read your Job Ad
    When something doesn't work, start back at square one. Is everything in your original job posting clear? Does it make you want to apply for the job? If you are yawning reading it, chances are that the potential applicants are too.
  2. Be Realistic
    That old saying, 'treat others how you want to be treated' is definitely true. If you are asking for an employee to clean, cook, transport and care for seniors, $5.00/hour won't cut it. (Besides that, it's under minimum wage!) If you are hiring an employee and expect them to perform additional duties, make sure you pay them for it. Put yourself in their shoes: you wouldn't apply to a job ad if it were a lot of responsibilities for not a lot of pay either.
  3. Write Out the Minimum Requirements
    We all have a wish list of what makes up the perfect employee. But instead of clogging up a job posting with lesser important details, focus on your must-haves. For example, make it clear that candidates must have completed CPR training. It's okay to have a specific area for reasonable "minimum requirements" at the bottom of your application. If a candidate doesn't have these requirements, they won't be tempted to apply.
  4. Be Personal
    Tell a little about your company in the ad, not just the job. You can write about who founded the business, who your customers are, local awards you've won, community programs you're involved with, or anything that makes your company special. Those little things can make an employee want to apply to a job or not.
  5. Advertise Your Job
    While your ad is up on Care.com Recruiting Solutions, search for candidates in your area, contact them to see if they are available, and send them your job ad in an email. If you aren't getting applicants in your town, expand your search to within 25 miles. (You can search up to 50 miles on Care.com Recruiting Solutions)

If you get candidates who aren't a perfect fit, make sure you close the loop with them. Nothing is more annoying in a job search than applying to a job and never hearing back.

Why can't I edit or close a particular job?

If a job has been imported to Care.com through our job posting API, then you will not be able to edit or close the job on Care.com directly. In order to edit or close a job that has been created using the API, you will need to import the edit or job closure through the API. This ensures that your jobs on Care.com are always in synch with your source system, which is typically an applicant tracking system or ATS. If your ATS is integrated with Care.com, then you should edit or close jobs witihn your ATS. Care.com will be updated with those edits and closures when your integration is run.

Search & Contact

How do I search for candidates?

Whether you've chosen to post a job to advertise your staff needs, or opted not to, you can still browse and get in touch with local candidates directly. In the main menu bar on most Care.com Recruiting Solutions pages you'll notice a search bar where you can choose the type of candidate you are looking for and enter the ZIP code that you are searching in. When you're ready, click 'GO' to start the search!

Premium members can also conduct their search from the home page. On the home page additional filters are available including search radius, years of experience, level of education, and keyword search.

How do I refine my search?

To refine your search you can add filters that match the specific skill set you are looking for in a candidate. The filters available are specific to the vertical you have selected so you may see different options when searching child care vs. senior care, for example. Once the search window is open, begin by clicking ‘Add Filter’, then select the filter(s) you wish to apply. Please note that some of the filters may have sub filters for you choose as well. Once you are ready to enhance your search results click the ‘Refine’ button to apply the filters you have just selected.

How do I save my search?

After you have applied your search filters you can save the search by clicking the ‘Save refinement’ option. You will then be asked to enter a search name before you click ‘Save’. This feature will allow you to store up to 10 searches per vertical. To access the saved search open the search page and select the search you are looking for from the drop down menu. Should you wish to change a search simply make the changes and click ‘Save refinement’ so that you can overwrite the existing filters.

How do I save candidates as 'Favorites'?

When you are viewing a candidate's profile, you'll notice links in the profile that allow you to designate them as a 'Favorite'. You can always access these favorites anytime by going to your Folders menu.

Where do I find the lists I've designated as 'Favorites'?

You can access the 'Favorites' option from the 'Folders' button on the main menu bar. By clicking this link you'll be brought to a page where you can browse through the candidates you've designated as Favorites. To go directly to this page, click here.

Why can't I contact candidates?

If you're a Premium member, make sure that you are logged into your account. Check the top right-hand corner and it should say 'Log Out' to indicate that you are logged in. If you are unsure, log out completely and log back in to ensure that you are logged in correctly.

If you're a Basic member you won't be able to contact them until you've upgraded to Premium Membership. You can do that by clicking here.

Are all of the candidates available?

The profiles you view are managed by the candidates who created them. Each profile indicates the specified availability of the candidate. We encourage candidates to keep their availability up to date and manage their accounts regularly to indicate if they have found a job or are no longer available to work.

How do I contact candidates I'm interested in?

You've browsed through a dozen profiles and now you want to contact your top candidates. You will see a link on the candidate's profile to send a message to them. By clicking on this link, a message box will appear where you send a direct, private message through the Care.com Recruiting Solutions website. After you've typed everything you'd like to say, just click the 'Send' button.

Background Checks

What does a 'Preliminary' background check cover?

The Preliminary Check is an automated online search and should only be used as an initial screening tool, to help narrow your list of candidates. Effective January 21, 2016, Care.com no longer facilitates requests for new Preliminary Checks, and caregivers may only share previously-run Preliminary Check results for a period of one year from the date the check was originally run. Preliminary Checks include the following:

  1. Social Security Number Verification - The Social Security Number Verification is a search of credit bureau and public records databases to determine what name(s) and addresses are associated with a particular Social Security number. NOTE: This is not a check of the Social Security Administration's databases. If a social security number comes back as unverified, it raises a serious question as to whether the remainder of the check is being run based on accurate information.
  2. Multi-Jurisdictional Database Search - Multi-Jurisdictional Database Search (sometimes referred to as a National Criminal Database Search) is an automated search of certain criminal records states and counties elect to make available online at no charge. Many jurisdictions do not make their data available online at no charge and most that do include only a subset of criminal convictions. Therefore, these searches do not typically include charges or arrests that do not result in a conviction and they don't typically include all convictions. Consequently, there are significant gaps in the coverage provided by this search. In addition, the online databases that are used to perform these checks are only updated periodically. Therefore, the results of these background checks sometimes do not include recent criminal record information. Click here to see what records are covered in your area.
  3. Sex Offender Registry Search - The Sex Offender Registry Search is a search of the US Department of Justice Sex Offender Registry, covering all 50 states and may reveal information relative to people with histories of sexual crimes, the severity of those offenses, personal defendant identifiers and arrest dates. Typically only level 2 and level 3 sex offenders are included in the Sex Offender Registry, therefore a search of the Sex Offender Registry may not return Level 1 sex offender information, if it exists for a particular individual.

Due to the significant limitations of the Preliminary Check, we strongly recommend you order a Criminal Records Check, Criminal+ MVR Records Check, or Premier Background Check on your lead candidate before making your final hiring decision. While these checks involve broader searches of criminal records than the Preliminary Check, they each vary in comprehensiveness and the criminal record information that is made available for these checks varies by jurisdiction. Accordingly, none of these more comprehensive checks should be relied upon to determine a member's complete criminal history. We strongly recommend that a Background Check only be used as one part of a candidate selection and hiring process. A background check is NOT a substitute for conducting thorough in-person interviews, reference checks, online and social media searches as well as conducting ongoing monitoring of a care provider.

What does a 'Criminal' Records check cover?

The Criminal Records Check is more comprehensive than the Preliminary Check and includes a review of Federal and County Courthouse public records, typically covering the counties the candidate is believed to have lived in the last 7 years. These records are searched via access to direct, real time links with a number of courthouses and, in some cases, by a nationwide network of court-runners located in each county. The Criminal Records Check includes everything from the Preliminary Check, plus:

  • Federal Courthouse Records Search - The Federal Courthouse Records search is a search of the criminal records of the specific U.S. district court covering the region where a candidate is believed to have resided over the last seven years, for convictions of federal crimes (e.g., money laundering, counterfeiting, racketeering and crimes committed across state lines, etc.) that have occurred in the last seven years.
  • County Criminal Records Search - The County Criminal Records search is a search of criminal records maintained in some or all county courts for the county the candidate is believed to have resided over the last seven years. The majority of records returned are convictions that have occurred in the last seven years; it generally does not include charges or arrests that do not result in a conviction. In addition, not all county criminal record searches search every county courthouse in a particular county. Therefore, in some states, such as Massachusetts, New Hampshire, and New Jersey, this search may only search records pertaining to certain criminal convictions such as felony and/or gross misdemeanor convictions and may not reveal all criminal convictions for a particular candidate.

NOTE: In New York State, the Criminal Records Check includes a State Criminal Records Search (described below) instead of a County Criminal Records Search. State Criminal Records Search (New York Only) - A Criminal Records Check performed on New York residents includes a State Criminal Records search instead of a County Criminal Records search.

How can I view someone's background check?

To view a Background Check on a candidate, follow these steps:

  1. Click on a candidate's name to view his or her profile.
  2. Click the Request Background Checks button in the Safety & Verification Dashboard.
  3. If the candidate already has a background check on file, you will be able to request access to the results. If there is no background check on file, you can request that one be run.

If someone doesn't have a background check on file, can I request one?

To request a background check, follow these steps:

  1. Click on a candidate's name to view his or her profile.
  2. Click the Request Background Checks button in the Safety & Verification Dashboard.
  3. Choose the Background Check option and submit your request.

How long does it take a background check to run?

Once your background check request has been accepted by the provider, the Criminal Records Check can take up to a week. The Criminal+ MVR Check can take as much as two weeks due to the motor vehicle records search.

Messages

Why can't I reply to a job applicant's message?

If you find yourself unable to respond to your job applicants, you may want to check these two things first:

You must be a Premium Member to contact other members on Care.com's Recruiting Solutions site. clicking here for more information on upgrading your membership.

Be sure that you are logged into your account! Check the top right-hand corner and it should say 'Log Out' to indicate that you are logged in. If you are unsure, log out completely and log back in to ensure that you are logged in correctly.

If you continue to have trouble responding to a message, it may also be that the candidate you are trying to contact is not available or has deactivated their account.

Managing Your Account

How do I change my password?

If you have forgotten your password, just follow this link and enter your information so we can send you an email with instructions on how to reset your password.

How do I update my information associated with my account?

It is important to keep your information up to date. At the top of your Profile & Settings page you'll find your 'General Information.' By clicking the Edit link you can update your business name, address, email, phone number, etc. You can also edit your password from this section.

How do I upgrade to a Premium Membership?

You've browsed the available candidates, you've received responses to your job post, and now you're ready to start communicating, requesting reference checks, and finding the perfect employees.

If you've posted a job, you'll see an orange button on your homepage that says 'Upgrade Now'. If you haven't, you can select the 'Profile & Settings' link from the 'Home' menu. On this page, you'll find the 'Membership Information' section about halfway down the page.

You'll see that your current membership plan is the Basic membership. You can click the 'Upgrade' link to view your subscription options.

After selecting the subscription option that best suits your needs, you can enter your credit card details through our secure payment system and click on 'Upgrade Now'

Why was my account not approved?

If you have received an email indicating that your account has not been approved, it is often a result of your personal information being incomplete, or incorrect. Make sure you read the email that lists the most common reasons why the specific field in your General Information was not approved. From the 'Home' button on the main menu bar, visit 'General Information' and double check that all information is accurate, then resubmit by clicking the button at the bottom of the page. You may also click here to go directly to your General Information Settings.

Please be sure you have submitted:
  1. Your full first and last name
  2. Your permanent City and ZIP code
  3. A valid email address and phone number

Your account may also not be approved because we may have determined that you do not meet the eligibility requirements set forth in the terms of use for participating in Care.com Recruiting Solutions. We also reserve the right to not approve your account for any reason or no reason, with or without notice. Furthermore, we have no obligation to notify you of the reason, if any, we did not approve your account.

Do people see my contact information?

Your contact information is kept private until you voluntarily share it with candidates through private messaging.

How do I unsubscribe from emails?

We do our best to only send you emails that are useful, but if you'd like to stop receiving some (or all) promotional emails from us, just click here. This will take you to the Privacy Settings and Preferences area of your Care.com Recruiting Solutions account where you can specify which promotional emails you'd like to receive and which you'd rather not. You can also unsubscribe using the link at the bottom of any promotional email we send you.

Please note that even if you opt-out of receiving marketing emails, we may continue to send you administrative emails regarding Care.com, including, for example, notices of updates to our Privacy Policy, if we choose to provide such notices to you in this manner.

How do I downgrade my account or cancel my subscription?

You've satisfied your recruiting needs, and now you're ready to downgrade your account. Visit the Profile & Settings page, and navigate to the Membership Information section about halfway down the page. Here you will find the option to downgrade your account. By setting your account to downgrade, you are telling your account not to renew at the end of your current subscription period, and you will no longer be charged. You can perform this action well ahead of time so that it will automatically downgrade for you at the end of your current subscription period. Please note that once your account downgrades, you still retain a free Basic account that you can use at any time in the future. Also note that if you want to access any of the contact information that you've accumulated, you should write it down before the account downgrades to keep it for your own records.

How do I change my credit card on file?

Keeping your billing information up to date makes it easy to upgrade and downgrade whenever you would like to use the service. To change your billing information, click on the 'Home' menu and visit your 'Profile & Settings' page, and scroll all the way toward the bottom. One of the very last sections is titled 'Credit Card Information' and you will see an 'Edit' link. And of course, you can always click here.