We used this service twice. The first time, we felt satisfied with the work they did for the price so we decided to book them again. After they left the second time, we noticed our toilet draining a little slowly. We thought nothing of it and went along with our day. Unfortunately, the next time we flushed it, it overflowed! We called an emergency plumber who fished out what appeared to be a sponge (picture attached). We have NEVER flushed a sponge down our own toilet, and no one had visited our house in over a month, so the only explanation was the cleaners had flushed some of their products. We reached out to the owner to see if we could get the emergency plumber covered or even refund the cleaning services. The owner got defensive and asked if we had proof of the cleaners flushing things. He basically said that without photo evidence, he would not believe us or honor our request. After going back and forth for a bit, they continued to deny any wrongdoing and refused to even partially refund us (despite their satisfaction guarantee). Do NOT USE this company!